Welcome to Jig Reel Pro’s FAQ section! We’ve compiled answers to the most common questions about our premium fishing gear, shipping policies, and more. Can’t find what you’re looking for? Email our customer service team at [email protected].
About Our Products
What types of fishing gear do you specialize in?
We specialize in high-performance fishing equipment including:
- Baitcast and Spincast Reels
- Casting and Spinning Rods
- Premium Combos for various fishing styles
- Specialized Ice Fishing gear (Jigs, Plastics)
- Jigging Baits and Spoons
- High-quality Fishing Line
- Tungsten Jigs and Lures
Are your products suitable for both freshwater and saltwater fishing?
Many of our rods, reels, and combos are designed for both environments, but we recommend checking individual product descriptions for specific saltwater compatibility. Our Carbon Matrix™ series, for example, features corrosion-resistant components perfect for saltwater conditions.
Do you offer gear for different skill levels?
Absolutely! From beginner-friendly spinning combos to tournament-grade baitcast setups, we cater to all angler skill levels. Our product descriptions clearly indicate the recommended experience level for each item.
Ordering & Shipping
How quickly will my order ship?
We process and ship all orders within 1-2 business days from our warehouse at 829 Leisure Lane, RIO, US 26755. You’ll receive a confirmation email with tracking information once your order ships.
What shipping options are available?
We offer two shipping methods tailored for anglers:
- Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days)
- Free Shipping: For orders over $50 via EMS (15-25 business days)
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia. While we handle all customs documentation, customers are responsible for any applicable duties or taxes in their country. International orders typically take 2-4 weeks for delivery.
Can I track my order?
Absolutely! All orders come with full tracking. You’ll receive real-time updates via email, and can always check your order status by logging into your account on jigreelpro.com.
Payments & Returns
What payment methods do you accept?
We accept all major payment options:
- Visa
- MasterCard
- JCB
- PayPal
What is your return policy?
We offer hassle-free returns within 15 days of delivery. Simply contact our customer service team at [email protected] to initiate the process. Items must be in original, unused condition with all packaging.
What if my gear arrives damaged?
We professionally package all orders to prevent damage, but if your items arrive compromised, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no cost to you.
Account & Customer Service
How do I reset my password?
Click “Forgot Password” on the login page and enter your email address. You’ll receive instructions to create a new password within minutes.
How can I contact customer service?
Our angler support team is available via email at [email protected]. We typically respond within 24 hours, often much faster.
Do you offer gift cards or bulk discounts?
Currently we don’t offer gift cards, but we do provide special pricing for large orders (10+ items of the same product). Email us at [email protected] with your bulk order request for a personalized quote.
Fishing Season Tips
When should I order ice fishing gear?
We recommend ordering your tungsten jigs, ice plastics, and jigging spoons at least 3-4 weeks before ice season begins to ensure availability. Our free shipping option is perfect for these preseason orders.
What’s the best combo for beginner anglers?
Our Spinning Combos are ideal for beginners – they’re easy to use, versatile, and come pre-matched with compatible rods and reels. Look for medium-action options that can handle a variety of fish species.
Still have questions? Our team of passionate anglers is ready to help you gear up for your next adventure. Contact us at [email protected] or shop now at jigreelpro.com!