At Jig Reel Pro Sales Store, we’re as passionate about delivering your fishing gear as we are about landing the big catch. Our shipping and returns policies are designed with the same precision as our premium fishing equipment, ensuring you get what you need when you need it.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your fishing gear to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Includes tracking and insurance
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Includes basic tracking

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

We stand behind our premium fishing gear with the same confidence we have when casting into our favorite fishing spots. While we meticulously inspect every item before shipment, we understand that sometimes a return or exchange is necessary.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags
  • Process Time: 3 business days after we receive your return

Step-by-Step Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of delivery with your order number and reason for return.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items: Securely pack the unused merchandise in its original packaging with all accessories.
  4. Ship Your Return: Send to 829 Leisure Lane, RIO, US 26755 using a trackable method (we recommend insurance).
  5. Inspection & Processing: Our team will inspect returned items within 3 business days.
  6. Refund or Exchange: Upon approval, we’ll process your refund or ship your exchange.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Ice Plastics & Ice Jigs (due to specialized nature and potential transit damage)
  • Used Fishing Line (once spooled or cut)
  • Customized/Special Order Items (engraved reels, custom rod builds)

Refund Information

  • Processing Time: 5-7 business days after we receive and inspect your return
  • Method: Original payment method
    • PayPal: Refunds typically appear within 24 hours
    • Credit Cards: Allow 1-2 billing cycles
  • Note: Original shipping fees are non-refundable

Exchange Policy

Want to swap that casting rod for a different action? No problem! Exchanges follow the same process as returns. Please specify your preferred replacement in your return request.

Note: Exchanges are subject to availability. If your item is out of stock, we’ll contact you about alternatives or issue a refund.

Damaged or Defective Items

If your premium fishing gear arrives damaged or defective, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Jig Reel Pro Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

  • Item(s) to Return: [Product Name(s) and Quantity]
  • Reason for Return: [Please specify]
  • Preferred Resolution: [Refund / Exchange for (specific product)]

Please send the RMA number and return instructions at your earliest convenience.

Thank you,
[Your Full Name]
[Your Contact Information]

Need Help?

Our team of fishing enthusiasts is ready to assist with any questions about shipping, returns or exchanges. Contact us at [email protected].

Tight lines and happy fishing!
The Jig Reel Pro Team